Refund & Cancellation Policy

Introduction

Welcome to academy.electropathy.in, the official online learning platform of eLearning Central, a unit of Modern Electro-Homeopathy Clinic. This Refund & Cancellation Policy explains how refunds and cancellations are managed for digital course content and related services purchased or accessed through our website.

This policy applies to all users, including visitors, students, instructors, and affiliates, as well as individuals participating in offline courses or face-to-face sessions that are either promoted, applied for, or inspired by the content and offerings provided through this platform.

By accessing or enrolling in our courses—whether online or in-person—you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. Continued use of our platform or participation in any associated educational activity indicates full acceptance of this policy.

Who We Are

Our website address is https://academy.electropathy.in, a dedicated subdomain of https://electropathy.in. Officially named eLearning Central, this platform is committed to providing distance learning in health education, offering high-quality educational resources and training in the field of health sciences.

It serves as the exclusive platform for eLearning Central—an independent unit focused on distance learning and health education—while operating under https://academy.electropathy.in. Although associated with Modern Electro-Homeopathy Clinic, it functions independently to provide educational content and training.

Modern Electro-Homeopathy Clinic operates under official authorization from the State Government of Kerala, holding a license under Section 447 of the Kerala Municipality Act, 1994 (20th Act of 1994). Our registration also complies with the Kerala Municipality (Registration of Private Hospitals and Private Paramedical Institutions) Act, as per Sub-rule (7) of Rule 3. Furthermore, we are registered as a Micro, Small, and Medium Enterprise (MSME) under the Ministry of Micro, Small, and Medium Enterprises, Government of India. (Please note that these licenses and registrations apply solely to our healthcare services and do not extend to eLearning Central, which operates as an independent educational unit.)

These Terms and Conditions apply to both Modern Electro-Homeopathy Clinic and academy.electropathy.in (hereinafter referred to as “we,” “us,” “our,” “Modern Electro-Homeopathy Clinic,” “eLearning Central”, or “academy.electropathy.in”).

Course Cancellation

At academy.electropathy.in, we understand that circumstances may change and that students may occasionally need to cancel their enrollment in a course. We aim to maintain transparency and fairness in handling such requests. This section outlines the conditions and process regarding the cancellation of courses purchased through our platform.

You may request to cancel your course enrollment under specific conditions, provided the request is made within a reasonable time frame and before accessing or downloading any part of the course content. Course cancellations are allowed only prior to the commencement of the course material usage or class participation (in the case of live or offline interactions).

Cancellation Window:
Course cancellation requests must be submitted within 24 hours of purchase or before course access begins—whichever comes first. Once you log in to the course dashboard, download course materials, or attend any live/recorded sessions, the course is considered “accessed,” and cancellation may no longer be possible.

Offline/Direct Classes:
For any offline courses, including face-to-face or oral instruction applied for through this platform or influenced by this platform’s content, the cancellation policy also applies. These courses are subject to limited-seat availability and scheduling, and cancellations must also be made within 48 hours of registration, provided no orientation or class participation has occurred.

Administrative Rights:
We reserve the right to cancel any course or deny cancellation requests under specific circumstances, including suspected abuse of our policy, excessive cancellation history, or violation of our terms of service. In such cases, we may evaluate requests on a case-by-case basis as per our internal discretion.

Cancellation After Deadline:
In rare cases, and only at our sole discretion, a cancellation may be approved beyond the stipulated time limit. However, such exceptions are not guaranteed and may be subject to a processing fee or partial refund only, depending on the situation.

Please note that cancellation does not always guarantee a refund. Detailed guidelines on refund eligibility, non-refundable products, and refund processing time will be explained in the subsequent sections of this policy.

We advise all students to review the course content, objectives, and technical requirements carefully before completing their purchase to avoid unnecessary cancellations.

Non-Refundable Digital Products

All courses offered through academy.electropathy.in are classified as digital products and are therefore non-refundable by default. This includes but is not limited to:

Pre-recorded video lectures
Downloadable PDFs, course manuals, and reading materials
Interactive modules and self-paced course content
Quizzes, assignments, and course resources
Access to member-exclusive platforms, forums, or study groups
Bonus content, add-on workshops, and lifetime access features (if applicable)

Due to the intangible and irreversible nature of digital content, once access has been granted—either by login, download, stream, or view—the product is considered delivered and cannot be returned. This policy ensures the integrity of our course offerings and protects the intellectual property rights associated with our educational materials.

Once course content has been accessed in any form, the transaction is final. For this reason, we encourage all students to review course outlines, prerequisites, sample materials, and platform FAQs carefully before purchasing.

Non-Refundable Situations

In addition to the digital nature of the courses themselves, there are specific scenarios and conditions where no refunds or cancellations will be accepted, regardless of the reason:

Course Access or Usage: If the student has logged into the course, streamed video lectures, downloaded materials, or engaged in any activity on the platform that signifies course consumption.
Change of Mind: We do not provide refunds for cases where students change their minds after purchasing, especially when content access has occurred.
Lack of Technical Knowledge or Equipment: Refunds are not provided if a user is unable to access course content due to their own technical limitations (e.g., slow internet, outdated device/browser, lack of software).
Personal Scheduling Conflicts: Inability to attend live sessions or complete modules due to personal or professional reasons does not qualify as a refundable situation.
Failure to Complete the Course: Refunds will not be granted to students who fail to complete or participate in the course for any reason.
Third-Party Payment Issues: Delays or deductions by banks, payment gateways, or credit card providers are not the responsibility of academy.electropathy.in and are not grounds for refund claims.
Bulk Orders, Group Enrollments, or Sponsored Access: Courses purchased in bulk or through institutional or third-party sponsorships are non-refundable.

All learners are expected to accept these conditions before making a purchase on our platform. By proceeding with enrollment, users acknowledge that they understand and agree to our no-refund terms for digital content and outlined scenarios.

Instructor Course Cancellation Policy

At academy.electropathy.in, we value the dedication and effort of our instructors in curating meaningful educational content. In order to maintain content quality, platform consistency, and learner trust, we follow a structured approach for managing the approval and cancellation of instructor-submitted courses.

Course Approval Timeline

All instructor-submitted courses are subject to manual review by our academic and technical team. This review includes evaluating the course structure, video/audio quality, relevance to our academic goals, and compliance with platform standards.

The review process typically takes up to 24 hours from the time of submission.
During this time, instructors are free to withdraw or edit their course materials.
Withdrawal requests made within this 24-hour window will be honored without further review.

Post-Approval Restrictions

Once a course is approved and published on the platform:

It becomes part of the active learning catalog and is visible to students.
Cancellation or withdrawal requests after approval will not be entertained by default.
However, in exceptional cases, an instructor may submit a formal request to the platform administrator explaining the reason for cancellation. Approval of such requests is solely at the discretion of the platform and is not guaranteed.

Minimum Availability Period

To ensure platform stability and avoid disruptions in student access:

An approved course must remain active on the platform for a minimum of 365 days (one year) from the date of its approval and publication.
During this time, the instructor is expected to maintain the course content, respond to student queries (if applicable), and uphold the quality promised during submission.
After the 365-day period, an instructor may formally request course removal, which will be processed subject to pending enrollments or any platform obligations.

Repeated Withdrawal Requests

Instructors who frequently submit and then request cancellation of courses may be subject to additional review and possible account restrictions. We encourage all instructors to submit finalized, high-quality content with a clear intention to publish and maintain the course over the long term.

Platform Integrity

This policy is designed to protect the learning experience of our students and ensure that once a course is listed, it remains available, accessible, and consistent for learners who may be mid-way through their studies. Sudden removal or cancellation of a course after approval may affect student learning outcomes, credibility of the platform, and overall trust.

Refund Eligibility

Refunds for digital course purchases made through academy.electropathy.in are generally not available, except in specific and exceptional circumstances that meet our strict eligibility criteria. As our courses consist of downloadable or streamable digital content, they are considered non-returnable once accessed. However, we understand that certain situations may warrant a review. Therefore, we have outlined specific conditions under which a refund may be considered:

Technical Inaccessibility
If you have not been able to access your purchased course due to a verified technical issue on our platform that cannot be resolved within 72 hours of your complaint, you may be eligible for a refund. The issue must be directly caused by the platform and not due to internet problems, device incompatibility, or user error.
Duplicate Payment or Enrollment
In cases where you are charged more than once for the same course or accidentally enrolled in the same course multiple times, a refund will be provided for the duplicate transaction(s), provided the access logs confirm no substantial use of the duplicated enrollment.
Accidental Purchase (With Immediate Notification)
If you mistakenly enrolled in a course and report the issue before accessing any content (video, PDF, quiz, etc.), you may be eligible for a refund. The request must be submitted within 2 hours of purchase and will be subject to platform verification.
Course Not as Described
If you find that the course is significantly different from the description provided on the course detail page (e.g., missing key promised content), you may raise a dispute. The course will be reviewed by our academic team, and a partial or full refund may be granted if your claim is validated.
Non-Delivery of Course Access
If your course access is not granted within 72 hours of payment (in rare cases of manual enrollment), and we are unable to deliver the access even after written follow-up, you may be eligible for a full refund.

Important Notes:

Merely disliking a course, finding it too basic or advanced, or changing your mind is not considered a valid reason for refund eligibility.
Eligibility does not guarantee a refund. Every request is evaluated carefully, and approval is subject to internal verification.
Refunds will only be issued to the original payment method or to the verified bank account of the purchaser.

How to Request a Refund or Cancellation

We aim to provide clarity and transparency in handling refund or cancellation requests for courses purchased through academy.electropathy.in. If you believe your situation qualifies under our refund eligibility conditions, you must follow the official process outlined below to initiate your request.

Step-by-Step Process:

Submit Your Request Online
All refund or course cancellation requests must be submitted through our official Dispute & Refund Request Form available at:
https://academy.electropathy.in/register-a-dispute

We do not accept refund or cancellation requests via phone calls, WhatsApp, verbal communication, or any unofficial medium.

Timeframe to Submit a Request
Your request must be submitted within 3 calendar days from the date of purchase. Requests submitted beyond this period will not be considered, unless specified in a course-specific policy or unless the delay is due to a verifiable technical issue on our platform.
Provide Required Information
Please ensure your request includes the following details for faster processing:
- Full Name (as used during registration)
- Email address linked to your account
- Order ID or Payment Reference Number
- Name of the course purchased
- Exact date and time of purchase
- Clear reason for requesting the refund or cancellation
- Any relevant screenshots or proof (if applicable)
Acknowledgement and Review
Once we receive your request, you will receive an automatic acknowledgment via email. Our support and review team will then investigate your case, which may include checking access logs, reviewing course usage, and verifying your claims with our system records.
Await Response
Please allow us up to 3–7 working days to complete the review and respond with a resolution. You may be contacted for additional information if needed.

Important Reminders:

Submitting a request does not guarantee approval. Each request is reviewed case by case.
Avoid multiple submissions for the same issue. Duplicate requests may delay processing.
Only the person who purchased the course may request a refund or cancellation.

If you’re unsure about your eligibility, please review our Refund Eligibility section before submitting a request.

Processing Time (Refund Process)

Once a refund or cancellation request has been submitted through the official process and deemed eligible after review, we will begin processing the refund. We are committed to handling all valid refund requests as efficiently and transparently as possible. However, the time it takes to complete the process can vary depending on several factors.

Refund Processing Stages:

Acknowledgement of Request
After you submit your request via our official dispute form, you will receive an acknowledgment email confirming receipt of your request. This typically happens within 24–48 working hours.
Review and Verification
Our support team will thoroughly review your refund request. This includes:
- Verifying purchase details
- Checking user activity on the course
- Evaluating eligibility as per our Refund Policy
- Contacting you if further clarification or documentation is needed

This review process generally takes 3–5 working days but may take slightly longer during peak periods or if additional information is required.

Approval or Rejection
You will be informed via email once your request is approved or denied. If denied, we will provide a brief explanation based on the applicable refund conditions.
Processing of Refund
If your refund request is approved, we will initiate the refund via the original payment method or your registered bank account, as per availability. The refund amount will reflect any applicable deductions (e.g., payment gateway charges, processing fees, or partial access usage where relevant).

Please note the following estimated refund timelines:

Bank Transfers / UPI / Net Banking: 5–7 working days
Credit/Debit Card: 7–10 working days (depending on your bank’s processing time)
Wallets or Other Methods: Subject to the processing times of the third-party service used

If the refund is being issued to your bank account, you must ensure that your account information is up to date and correctly submitted. Incorrect details may result in processing delays or failed transactions.

Important Notes:

Working days exclude Sundays, public holidays, and regional holidays.
We are not responsible for delays caused by third-party financial services, banks, or technical errors outside our control.
Incomplete requests or insufficient information may delay processing time.
Refunds will only be processed after successful verification of eligibility and usage data.

No Refund Scenarios

While we strive to ensure the highest satisfaction with every course offered on our platform, certain situations do not qualify for a refund under any circumstances. These scenarios are outlined clearly below to ensure transparency and to set appropriate expectations for all learners and users of our platform.

Refunds will not be issued in the following situations:

Partial or Full Course Access

If a user has accessed a significant portion of the course (typically measured by progress percentage, video viewing, or downloads), the course will be deemed consumed, and no refund will be processed. This includes:

Watching more than 20% of the video content.
Downloading course materials such as PDFs, assignments, or supplementary files.
Attending any live session, if included in the course.

Once content is accessed beyond the acceptable threshold, it is considered used—even if not completed.

Dissatisfaction After Purchase

Refunds will not be granted solely based on dissatisfaction with course content, teaching style, or delivery method, especially if the course outline and preview were available before purchase. This includes complaints such as:

“The course didn’t meet my expectations.”
“I don’t like the teaching style.”
“I thought the course would cover a different topic.”

We strongly advise all users to review course previews, outlines, and descriptions carefully before purchasing.

Technical Issues Resolved by Support

If you experience a technical problem accessing your course but fail to contact our support team for assistance—or the issue is successfully resolved—no refund will be issued. For example:

Login or access issues caused by outdated browsers or devices.
Payment confirmation delays where access was later granted.
Network or connectivity issues on the user’s end.

We are committed to resolving genuine technical issues, but refunds are not an option once the issue is resolved through our support system.

Violations of Terms of Service

Any user found violating our Terms of Service will automatically become ineligible for refunds. Violations include but are not limited to:

Sharing login credentials with others.
Downloading or distributing course materials without permission.
Harassing instructors or other learners.
Attempting to exploit the refund system dishonestly.

Missed Offers or Discounts

Refunds will not be provided for differences in pricing due to promotions or discounts that were not applied or were available only for a limited time. If you purchase a course before or after a discount period, you will not be entitled to a price adjustment or refund.

Delayed Course Completion

Refunds will not be granted if a user fails to complete the course within the access period due to personal reasons such as:

Lack of time
Loss of interest
Change in personal or professional priorities

Once access is granted and remains uninterrupted, the responsibility of course completion lies with the user.

Incorrect Course Selection

Refunds will not be entertained if the user selects or purchases a wrong course by mistake, especially when the course title, description, and preview are clearly provided.

We encourage users to read all course descriptions, previews, and technical requirements carefully before making a purchase. These guidelines help maintain the quality, fairness, and sustainability of our educational offerings.

Contact for Refunds & Cancellations

If you believe you are eligible for a refund or cancellation based on our policy, or if you require further clarification regarding the process, please don’t hesitate to contact us. Our support team is committed to providing transparent, respectful, and prompt assistance to address your concerns.

How to Reach Us:

To submit a refund or cancellation request, please contact us through any of the following official channels:

Email:
📩 support.academy@electropathy.in
Please include “Refund Request” or “Cancellation Request” in the subject line.
Alternate Contact (if needed):
📩 admin.academy@electropathy.in

Required Information:

To help us process your request quickly and accurately, make sure to include the following details in your message:

Your full name (as used during registration)
Registered email address
Course name and order ID
Date of purchase
Clear reason for refund/cancellation request
Any relevant screenshots or attachments (if applicable)

Incomplete or vague requests may lead to delays or inability to process your refund.

Response Time:

Our team will typically respond within 2–4 business days.
Processing times may be longer during holidays or peak enrollment periods, but we assure you of our full attention and commitment to resolving your query.

Important Notes:

Refund and cancellation requests will only be accepted through the official communication channels listed above.
Requests made through social media, phone calls, or in-person inquiries may not be processed unless formally submitted via email.

[Last updated on 03/04/2025]